Showing posts with label Cosmetic dentist Newbury. Show all posts
Showing posts with label Cosmetic dentist Newbury. Show all posts

Tuesday, March 13, 2012

Our latest testimonial

This testimonial arrived in March 2012. It has been a real privilege looking after Sean.

" I'm sorry to say that the time has come for me to find a dentist closer to home. Now I am living in Yorkshire and running my own company, it is just too difficult to make time to travel down (and justify the fuel cost in doing so!).

I want to say a big thank you to you both for looking after my teeth for the last 20 plus years. I can only hope my new dentist is half as good as you Richard... 

I would like to wish you all the very best for the future, both professionally and personally.

Kindest regards

Sean Hulm"

Monday, July 25, 2011

I just wish I'd found Newbury Smilemakers earlier

Another terrific testimonial received 24th July 2011.

Dear Richard & Chris,

As promised, please find below my testimonial for the treatment I had last week:

'Having had a stubborn wisdom tooth removed a few years ago, I wasn't particularly looking forward to having another one extracted. Until I met Richard & Chris at Newbury Smilemakers!  They put me completely at ease about the treatment and, with the help of Richard's 'Happy Air', the treatment went amazingly quickly and smoothly. In fact, I couldn't believe it when Richard said it was over - I'd only been there a few minutes! Post-op has been great too - no swelling and I've barely needed the painkillers!  I just wish I'd found Newbury Smilemakers earlier - I'll definitely be going back and recommending them.'

Hope it isn't too long and can be used for the website.

See you again next time I need any dental treatment.

Thanks,
Emma

Are you still wondering whether to to take the plunge to come to see us for your dental health needs, smile makeover or just to find an empathetic and experienced dental team?  Why not pick up the phone and speak to Chris on 01635 47757. ( PS It is our day of today, Monday 25th July, so please wait until tomorrow !)

Saturday, July 16, 2011

"To anyone who dreads the dentist as much as I do…"

A dental phobic's story

"To anyone who dreads the dentist as much as I do…"

The following testimonial is long but worth reading.  I received it in 2003 but it is still worth reading if you or someone you know, dreads a dental visit, please read on and then  go to this link.

Background

Marie is a moderate to severely anxious patient. Fearful of needles. We dentists see these people daily.

 Perhaps you are that way inclined too?  We discussed how we might be able to help her, including the option of using Relative Analgesia (Inhalational Sedation / Happy air) at a free,  after-hours (chaperoned) consultation, to discuss her dental fears and offer the alternatives for her.



Her immediate reaction to the mention of "happy air" was - "Oh No!"  I asked what she was saying no to.  " I don't know but I don't want it"  she replied.   I said " What is it that you don't want" ........and so on for a few moments. 

I then said. "You know this happy air is nothing like the old-fashioned gas that puts you to sleep and makes you feel horrid. In fact you would be quite awake but relaxed.
Do you think you would like that ?

"Well the rest as they say, is history.  We arranged a short, no treatment, trial run for her and at a further session began her treatment plan.
  Afterwards she was so grateful and surprised (and told me so) that I asked if she would write a few words to explain to others what she had experienced  Here is what she wrote. More than a few words though..

21st November 2003



To anyone who dreads the dentist as much as I do…..I am a 32yr old Insulin Dependant Diabetic who is petrified of Dentists, not just scared, I’m the sort of person who would do or go through anything else so long as I don’t have to go near a dentist. From an early age I have always hated them, would do anything to get out of going near one, unless I was in agony.  At the age of 18, I had three days and nights of pacing the floor, swirling my mouth with whiskey and eating pain killers like sweeties, anything I could get my hands on to kill the pain.

The result… I stuffed a towel in my mouth and kept forcing the tooth until it gave way, yes I pulled my own tooth, only it was the wrong tooth! Needless to say I had to give in and visit my dentist. It wasn’t a memorable visit!  Since then I have had numerous problems and have done my best to get around them any way I can, so long as I don’t have to get in that chair. 

In December 2002 my teeth started playing up again, after 6 weeks of eating pain killers, again like sweeties I had to admit to myself I needed help, So in January 2003 I started looking for a dentist, I was getting married in June and didn’t want everything spoilt because I was in pain, but I had told myself there was no way I was going to let a dentist near me unless he knocks me out..I found a dentist purely by chance, flicking through the yellow pages, it advertised they could help people with severe phobia’s, with different type of treatment. I thought this is my man he can knock me out and I won’t know a thing about it!

 

We’ll call him Mr. Richard Charon!!   I emailed them first to see if there were going to be able to help me, advised them straight away that I was a diabetic, but this didn’t put them off, Richard and his wife/partner Chris told me not to loose hope,  there are many things that can be done and why not come in for a chat to see how you feel.  

The minute I walked in the door I was greeted by Chris, she was lovely, so kind and reassuring, she knew it had taken a lot for me to even walk up the steps and through the front door.  Then Richard appeared and I braced myself, as I knew he’d want me to sit in that bloody chair!
 
But no, he sat down in reception with me and we just chatted about everything and anything and gradually moved onto my medical history, because I have a disintegrating jaw bone I explained to Richard that I had already lost a number of teeth including my top front ones and in place is a plate.

I am very insecure of this because I was only 23yrs when told I would loose my front teeth and then lost them at 27yrs, as there was nothing more to be done. 

However…The downside of being a diabetic… It’s not safe to be sedated as your blood sugar levels could change dramatically, causing even further problems.  Richard said we could look at the "Happy Air", laughing gas, as I call it,.
He said we could try it out first just to see how I felt, he wouldn’t do any treatment but just wanted me to see how relaxed I could feel.

 

I decided to book my next appointment for the following week, I knew if I left it any longer I would back out.  The day of my treatment dawned and I was petrified, I wasn’t in pain anymore as the infection had been cleared by antibiotics so I thought what the hell, cancel, you don’t need any treatment, your fine, you never have to see them again there’s plenty of dentist’s around. But I sat myself down and thought long and hard about it, these were nice people, a nice dentist you don’t find many who are willing to help you all the way, I was running late so I called and spoke to Chris and explained how nervous I was, she told me not too worry, she would be here when I arrived and would help me all the way.

I walked into reception and Chris instantly knew I wanted to get out of there as quickly as possible, she sat me down and promised me I would be ok, she said the gas & air really does work you won’t feel a thing.   She said I’m not lying I’ve had it done myself. Richard came into reception to check I was ok and then brought me into the treatment room, there was no turning back now I was in the dreaded chair! 

 

The little breathing piece was put over my nose and Richard explained how he wanted me to breathe so that he could ensure the equipment was working correctly and that I was receiving what I needed. I felt ok because Richard talked me through everything he did, he explained exactly what would be happening, how I would start to feel. He said you will start to feel nice and warm, like your snug in your bed, your toes may tingle a little bit, which is quite normal.
  I kept on breathing the gas and air and felt, well quite frankly wonderful, Richard could have shoved 10 more needles in my mouth and I couldn’t have cared less, I was so relaxed just lying there. 

My treatment completed Richard said its all over Marie, just lie there and relax, your not receiving any more of the magic mixture just some oxygen to clear your head.  Within a minute or two I was sitting up in That Chair, which was now like my best friend! 



  After a few minutes Richard was right I did feel warm, felt a little floaty aswell not drunk just dreamy but it was a nice feeling, before I knew it the injections had already been done and I had gone through them without screaming, bursting into tears or having a panic attack.


Richard was wonderful, I was very emotional and on the verge of bursting into tears, but he reassured me everything would be OK, we would look at every option possible to find what suited me best. Richard them managed to examine all of my remaining teeth without too much protesting from me.

I felt fantastic, yes my mouth was numb on one side, but hey I had just had a tooth removed. 

Do I still have a fear of Dentists, well probably yes, somewhere deep inside me, it won’t disappear overnight, and no doubt there will still be a few nerves there the next time I have treatment but whilst I know Richard can help me I will happily attend any check up or treatment session needed. So long as my happy gas is their if I need it.

I couldn’t believe it, I told Richard it was amazing stuff and I felt amazing. I walked out to Chris on reception and could have hugged her, she never lied to me, she promised it would be OK and it was.
I felt so good I went back to work in the afternoon although this was against Chris and Richard's advice.

Marie

If you feel that we could help you too, then please go to this link.
or call us on 01635 47757 for a free discussion. Don't wait until you are in dire trouble or dental disaster strikes !

Tuesday, June 28, 2011

Open Day Friday July 1st. Prize draw and more...

Few people relish a trip to the dentist, however we are hoping plenty of people will visit our Cheap Street practice for the open day tomorrow (July 1st).


The practice recently celebrated its 21st birthday and the open day is to mark the event and to show off new signage that helps new patients find the first floor dental practice in St. Mary’s House. There will also be a presentation of a £250 donation to West Berkshire Mencap.

A host of prizes, together worth over £1,000 have been donated by friends, clients and suppliers of Newbury Smilemakers, for our free prize draw, for those attending the open day between 2pm and 7pm.

These include a state of the art Braun toothbrush worth over £100, a meal for two at Fallowfields Hotel in Oxfordshire, (a real treat in store), photography, personal coaching sessions, business support and gym sessions and much more.
 Please join us for a glass!

“This open day is a chance to showcase the practice to our patients, who obviously have other things on their mind when they normally visit, together with supporters, suppliers and anyone who is curious about what we do or indeed the nervous patients we specialise in can even visit us, certain there will be no treatment!"


If you are reading this then take it as an invitation. RSVP on 01635 47757

“The team will all be here to answer questions and show people around and there will be a photographic exhibition showing how the practice – and indeed we – have changed over the 21 years and we have a patient, talented guitarist Matt Bullivant providing music during the event.”
For all the details please visit www.newburysmilemakers.com/openday

Sunday, June 12, 2011

You should watch this if you really hate going to the dentist?

I'm delighted to publish our first two video testimonials. I'd like to thanks Mark Oborn, one of the UK's leading specialist, dental, social-media marketing experts, for editing them and finalizing the production.

The first is from Michael, who I have been looking after for a few years. You would never guess it from his unscripted, calm and confident testimonial but when Michael first came to see us, he was almost in tears in the waiting room with a look of absolute terror on his face.

See his transformation!

The second is from a Newbury local social-media guru,  Nigel Morgan. Nigel runs a PR company and has been a journalist in a past life, so is not beyond seeing the downside of anything.

I would like to thank both Michael and Nigel.  I appreciate the time and candour that both of these patients were prepared to offer, on behalf of us here at Newbury Smilemakers.

If  you feel just a little more confident about taking that first step then please do call and speak to Chris Charon for sympathetic and knowledgeable advice on 01635 47757.

You can find much more information on our dentalphobia website, though remember, not all fear of the dentist is a phobia- we understand this too.

For the ladies- don't worry, we have now have two ladies who have volunteered to provide video testimonials for us so look our for these in the next few weeks.    If you care to follow this blog on the right hand side of this page, you will automatically be notified of each new blog post.
We will not contact you unless you wish us to.


More information

Richard Charon

Wednesday, June 08, 2011

Summer Newsletter & Open day & FREE PRIZE DRAW

We are delighted to announce that our latest newsletter is now on-line (for the first time)




We are equally delighted to announce that we are holding 

AN OPEN DAY
When?
On Friday 1st July
What time?
2pm to 7pm 
Where?
55-6 Cheap St
Newbury

Please join us for a glass of bubbly (or coffee)/soft drinks 
and a chat 

PLUS

A valuable Free Prize Draw

Plus .... ???

Come and say hello if you are a client or even if you have just been considering calling us!

Due to the enthusiasm and generosity of local businesses (so far), we can offer some fantastic prizes worth well in excess of £500 in total. There are more details in the newsletter, which also went to print today to go out to our patients and local businesses too.


Now Even More Prizes!

We have been delighted with the response of local business to our request for prizes.
We know this is a win-win situation for everyone. We get the prizes to give away, the lucky winners take away something of real value for them or someone they know and the businesses have a chance to impress and deliver their service to a potential new client or customer .

Please see our newsletter  (page 2) for the first set of terrific prizes on offer.

Go on click the link - don't miss out!

Now we can also offer
Additional Prizes
in our
Free Prize Draw

From Mike and Barbara Davis of the
Newbury Natural Therapy clinic

One Osteopathy treatment with Mike Davis D.O.
One Chiropody treatment with Barbera Davis
Both are located on the top floor, above us at
 St. Mary’s House Cheap St, Newbury.

&

Paul Tebble of Crescent Signs, Faraday Road, Newbury 
who produced our new external signage. is offering
a "Printed Stretched Canvas Frame", up to the size of A1, printed with a
digital photo of your choice…… valued at £100!
http://www.crescentsigns.co.uk

We'll let you know if any more are on offer.
In fact if you sign up to this blog on the right or to our facebook page
Facebook Group

you will automatically be updated.


We hope to see you there and good luck in the prize draw
from the 
Newbury Smilemakers Team


Look out for our latest video testimonials coming VERY soon







Monday, May 23, 2011

Dispatches - The Truth About Your Dentist - Channel 4

Dispatches - The Truth About Your Dentist - Channel 4
23rd May 2011

It certainly is not the truth about this dentist!

There are over 24,000 dentists working in the UK profession in over 10,000 practices.
Tonight's programme featured less than 6 practices and less than 10 dentists who allegedly were “gaming the system.”
If these allegations are true, we are as shocked and upset as you are.
Programmes like Despatches are there to expose the malpractice of all in the professions and business – bankers, politicians, business leaders, celebrities, healthcare professionals and others.
They do so in order to sell programming and advertising – so the more outrageous the better – if you dig deep enough you will always find a story.

Here at Newbury Smilemakers we are very proud of our team, our standards of customer service and clinical care.

We hope that watching the practices and individuals featured in the Despatches programme will have demonstrated the investment that we make in our dental practice, the care that we extend to our patients and the difference that we provide.

The truth about us is that we do care.

(with thanks to Chris Barrow as I missed the program!)

Friday, December 03, 2010

Richard Charon at Newbury Smilemakers: Our Latest Testimonial

What a great way to finish a cold and frosty day. This afternoon I received an e-mail with this lovely testimonial, from one of my patients. Someone I have been looking after for over 20 years.

It is true we all work hard to earn a living but sometimes it is nice to be appreciated too.


“During my recent routine check-up at Richard Charon’s practice, as Richard was doing his meticulous inspection round,  he paused to marvel at his own previous handy work, the bridgework reconstruction of my upper front teeth, which he did for me over 10 years ago.
…..and as he gave me the ‘ALL OK’, the occasion made me think of the impact that the bridge had made on the quality of my life. Remembering the bad old days of the partial dentures I used to have, with all the usual problems of food getting under the plate, and the denture’s annoying track record of breaking just before an important event or occasion, so as if to cause maximum possible embarrassment. The contrast with Richard’s reconstruction of my front teeth has been ‘10 years of trouble free normal life’ with teeth that feel and look as if they were my own natural teeth.”
 
“I first found Richard when he was in practice in Reading at my local and nearest surgery. But when he moved to his own clinic in Newbury, [in 1989] I had no hesitation in making the much longer journey so that I would continue to benefit from his skills and level of care which had made such a major impact on improving my dental health.
 
This experience made me wonder why do people just go to their nearest dentist irrespective of the range of services, skills or quality of care a dental practice may offer, yet most of us happily spend more time researching, travelling for miles and chasing for things a lot less important in life, like when we shop for new sofa!
 
Needless to say, I soon persuaded my wife to switch her dentist and she too is now delighted with the level of care and service she is getting at Richard’s Clinic with real visible improvements of her teeth.”

Many thanks Siamak for your kind words. I like the one about travelling for miles to find the right sofa. I'll have to remember that one.

So if you or someone you would like to benefit as this patient has, please don't hesitate to get in touch on 01635 47757 or to find out much more about us, relax and go to visit our website