Showing posts with label Newbury smilemakers. Show all posts
Showing posts with label Newbury smilemakers. Show all posts

Monday, July 25, 2011

I just wish I'd found Newbury Smilemakers earlier

Another terrific testimonial received 24th July 2011.

Dear Richard & Chris,

As promised, please find below my testimonial for the treatment I had last week:

'Having had a stubborn wisdom tooth removed a few years ago, I wasn't particularly looking forward to having another one extracted. Until I met Richard & Chris at Newbury Smilemakers!  They put me completely at ease about the treatment and, with the help of Richard's 'Happy Air', the treatment went amazingly quickly and smoothly. In fact, I couldn't believe it when Richard said it was over - I'd only been there a few minutes! Post-op has been great too - no swelling and I've barely needed the painkillers!  I just wish I'd found Newbury Smilemakers earlier - I'll definitely be going back and recommending them.'

Hope it isn't too long and can be used for the website.

See you again next time I need any dental treatment.

Thanks,
Emma

Are you still wondering whether to to take the plunge to come to see us for your dental health needs, smile makeover or just to find an empathetic and experienced dental team?  Why not pick up the phone and speak to Chris on 01635 47757. ( PS It is our day of today, Monday 25th July, so please wait until tomorrow !)

Saturday, July 16, 2011

"To anyone who dreads the dentist as much as I do…"

A dental phobic's story

"To anyone who dreads the dentist as much as I do…"

The following testimonial is long but worth reading.  I received it in 2003 but it is still worth reading if you or someone you know, dreads a dental visit, please read on and then  go to this link.

Background

Marie is a moderate to severely anxious patient. Fearful of needles. We dentists see these people daily.

 Perhaps you are that way inclined too?  We discussed how we might be able to help her, including the option of using Relative Analgesia (Inhalational Sedation / Happy air) at a free,  after-hours (chaperoned) consultation, to discuss her dental fears and offer the alternatives for her.



Her immediate reaction to the mention of "happy air" was - "Oh No!"  I asked what she was saying no to.  " I don't know but I don't want it"  she replied.   I said " What is it that you don't want" ........and so on for a few moments. 

I then said. "You know this happy air is nothing like the old-fashioned gas that puts you to sleep and makes you feel horrid. In fact you would be quite awake but relaxed.
Do you think you would like that ?

"Well the rest as they say, is history.  We arranged a short, no treatment, trial run for her and at a further session began her treatment plan.
  Afterwards she was so grateful and surprised (and told me so) that I asked if she would write a few words to explain to others what she had experienced  Here is what she wrote. More than a few words though..

21st November 2003



To anyone who dreads the dentist as much as I do…..I am a 32yr old Insulin Dependant Diabetic who is petrified of Dentists, not just scared, I’m the sort of person who would do or go through anything else so long as I don’t have to go near a dentist. From an early age I have always hated them, would do anything to get out of going near one, unless I was in agony.  At the age of 18, I had three days and nights of pacing the floor, swirling my mouth with whiskey and eating pain killers like sweeties, anything I could get my hands on to kill the pain.

The result… I stuffed a towel in my mouth and kept forcing the tooth until it gave way, yes I pulled my own tooth, only it was the wrong tooth! Needless to say I had to give in and visit my dentist. It wasn’t a memorable visit!  Since then I have had numerous problems and have done my best to get around them any way I can, so long as I don’t have to get in that chair. 

In December 2002 my teeth started playing up again, after 6 weeks of eating pain killers, again like sweeties I had to admit to myself I needed help, So in January 2003 I started looking for a dentist, I was getting married in June and didn’t want everything spoilt because I was in pain, but I had told myself there was no way I was going to let a dentist near me unless he knocks me out..I found a dentist purely by chance, flicking through the yellow pages, it advertised they could help people with severe phobia’s, with different type of treatment. I thought this is my man he can knock me out and I won’t know a thing about it!

 

We’ll call him Mr. Richard Charon!!   I emailed them first to see if there were going to be able to help me, advised them straight away that I was a diabetic, but this didn’t put them off, Richard and his wife/partner Chris told me not to loose hope,  there are many things that can be done and why not come in for a chat to see how you feel.  

The minute I walked in the door I was greeted by Chris, she was lovely, so kind and reassuring, she knew it had taken a lot for me to even walk up the steps and through the front door.  Then Richard appeared and I braced myself, as I knew he’d want me to sit in that bloody chair!
 
But no, he sat down in reception with me and we just chatted about everything and anything and gradually moved onto my medical history, because I have a disintegrating jaw bone I explained to Richard that I had already lost a number of teeth including my top front ones and in place is a plate.

I am very insecure of this because I was only 23yrs when told I would loose my front teeth and then lost them at 27yrs, as there was nothing more to be done. 

However…The downside of being a diabetic… It’s not safe to be sedated as your blood sugar levels could change dramatically, causing even further problems.  Richard said we could look at the "Happy Air", laughing gas, as I call it,.
He said we could try it out first just to see how I felt, he wouldn’t do any treatment but just wanted me to see how relaxed I could feel.

 

I decided to book my next appointment for the following week, I knew if I left it any longer I would back out.  The day of my treatment dawned and I was petrified, I wasn’t in pain anymore as the infection had been cleared by antibiotics so I thought what the hell, cancel, you don’t need any treatment, your fine, you never have to see them again there’s plenty of dentist’s around. But I sat myself down and thought long and hard about it, these were nice people, a nice dentist you don’t find many who are willing to help you all the way, I was running late so I called and spoke to Chris and explained how nervous I was, she told me not too worry, she would be here when I arrived and would help me all the way.

I walked into reception and Chris instantly knew I wanted to get out of there as quickly as possible, she sat me down and promised me I would be ok, she said the gas & air really does work you won’t feel a thing.   She said I’m not lying I’ve had it done myself. Richard came into reception to check I was ok and then brought me into the treatment room, there was no turning back now I was in the dreaded chair! 

 

The little breathing piece was put over my nose and Richard explained how he wanted me to breathe so that he could ensure the equipment was working correctly and that I was receiving what I needed. I felt ok because Richard talked me through everything he did, he explained exactly what would be happening, how I would start to feel. He said you will start to feel nice and warm, like your snug in your bed, your toes may tingle a little bit, which is quite normal.
  I kept on breathing the gas and air and felt, well quite frankly wonderful, Richard could have shoved 10 more needles in my mouth and I couldn’t have cared less, I was so relaxed just lying there. 

My treatment completed Richard said its all over Marie, just lie there and relax, your not receiving any more of the magic mixture just some oxygen to clear your head.  Within a minute or two I was sitting up in That Chair, which was now like my best friend! 



  After a few minutes Richard was right I did feel warm, felt a little floaty aswell not drunk just dreamy but it was a nice feeling, before I knew it the injections had already been done and I had gone through them without screaming, bursting into tears or having a panic attack.


Richard was wonderful, I was very emotional and on the verge of bursting into tears, but he reassured me everything would be OK, we would look at every option possible to find what suited me best. Richard them managed to examine all of my remaining teeth without too much protesting from me.

I felt fantastic, yes my mouth was numb on one side, but hey I had just had a tooth removed. 

Do I still have a fear of Dentists, well probably yes, somewhere deep inside me, it won’t disappear overnight, and no doubt there will still be a few nerves there the next time I have treatment but whilst I know Richard can help me I will happily attend any check up or treatment session needed. So long as my happy gas is their if I need it.

I couldn’t believe it, I told Richard it was amazing stuff and I felt amazing. I walked out to Chris on reception and could have hugged her, she never lied to me, she promised it would be OK and it was.
I felt so good I went back to work in the afternoon although this was against Chris and Richard's advice.

Marie

If you feel that we could help you too, then please go to this link.
or call us on 01635 47757 for a free discussion. Don't wait until you are in dire trouble or dental disaster strikes !

Monday, July 04, 2011

A huge confidence changing smile

For at least a dozen years I have used the following strap-line:

Changing Smiles - Changing Lives

Here is a lovely testimonial from one of our patients who recently completed her smile transformation that proves it.

Here is her new smile: 


For the technically-minded:  I used a combination of the hi-tech. Invisalign® (virtually invisible) smile alignment system, first of all and once the teeth were correctly aligned, I replaced an old tired crown, made one new crown and replaced an old "Maryland" adhesive bridge. The two middle teeth have had nothing done to them except to realign them.


and here it is close-up



Now are you ready for the "Before" picture to appreciate the transformation?
It really is the same person. First of all though, this is what she had to say:

I have to thank Richard for the huge confidence changing smile he has given me. 
For 20 years you wouldn’t get me smiling in any photo’s and if you did, I would look at them cringing, but now after the Invisalign and other additional treatment, you can’t stop me smiling! 
A massive thanks to Richard, Chris and their team…..absolutely brilliant is all I can say, and I will be recommending them to my friends, family and colleagues.

Jeanette

What a terrific testimonial, I think you'll agree. Well here is the before smile revealed ...


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 and after again


I do hope you are as wowed as she was and our team is too. Here is an extra wow for you- check out and like the video. Thanks.

If you would like to see what can done done to transform your smile, what not call us in Newbury on 01635 47757

Richard Charon

Monday, May 23, 2011

Dispatches - The Truth About Your Dentist - Channel 4

Dispatches - The Truth About Your Dentist - Channel 4
23rd May 2011

It certainly is not the truth about this dentist!

There are over 24,000 dentists working in the UK profession in over 10,000 practices.
Tonight's programme featured less than 6 practices and less than 10 dentists who allegedly were “gaming the system.”
If these allegations are true, we are as shocked and upset as you are.
Programmes like Despatches are there to expose the malpractice of all in the professions and business – bankers, politicians, business leaders, celebrities, healthcare professionals and others.
They do so in order to sell programming and advertising – so the more outrageous the better – if you dig deep enough you will always find a story.

Here at Newbury Smilemakers we are very proud of our team, our standards of customer service and clinical care.

We hope that watching the practices and individuals featured in the Despatches programme will have demonstrated the investment that we make in our dental practice, the care that we extend to our patients and the difference that we provide.

The truth about us is that we do care.

(with thanks to Chris Barrow as I missed the program!)

Monday, December 20, 2010

Our Jan 2011 Newsletter

Our Newsletter, designed to kick off the New Year, is at the printer now and will be sent out, by post, to a selected group of patients initially, to test their reaction.

In then meantime for those on-line here is a sneak preview.

I'll take the opportunity to wish you a Happy Christmas and a peaceful and healthy New Year





Tuesday, January 26, 2010

Invisalign Presentation Evening 22nd March 2010

You are invited to
A Presentation Evening with
Certified Invisalign Practitoner.

Straight Smiles without "Train Track" braces, Crowns or Veneers
on
Monday 22nd March 2010
at 6.30pm
Why not come and meet us for wine & nibbles and  find out about
this revolutionary way to re-align smiles.
From Teens to 60 and any age in between.
Prepare to be amazed!


The patented Invisalign® system was introduced to my practice almost 3 years ago and the results are outstanding. Why not come along to find out more. Please bring a friend who may be interested too.
If you have any queries, feel free to get in touch.

Places are limited so please RSVP by Monday 15th March
or earlier to help our arrangements.
St.Mary's House
55-6 Cheap Street
Newbury
RG14 5DH
01635 47757

Tuesday, January 19, 2010

Oxfordshire Twitter meeting asks “Is there is dentist in the house?”

This blog post is courtesy of a "Twitter buddy". Joy McCarthy, my first guest blogger,who I met face to face with almost 50 others last night at the first ever Oxfordshire "Tweet-up".  Now as a Newbury-based dentist in Berkshire, what was I doing at an Oxfordshire Tweet-up?  Well the cross-border arrangement was by special invitation from Anthony Lloyd of Fallowfields Country House, who had organised the event but who is also a Twitter buddy and who has been a guest of mine at the Jack O'Newbury chapter of BNI.
After the open networking most stayed on for the delicious "Tweety-pie" produced on site from Anthony's own Dexter herd.




He and I are living proof that Twitter does generate real business opportunities. Over to you Joy Mcarthy .....

Oxfordshire Twitter meeting asks “Is there is dentist in the house?”

Instead of the usual ‘is there a doctor in the house’, the call was for a dentist at the first Oxfordshire and Berks ‘Tweet-up’, held last night (Monday 18 January) at Fallowfields Hotel, Kingston Bagpuize. The event was the first large-scale business Twitter get-together to be held in the area and was attended by 50 local business people.

During supper, Newbury dentist and Twitter enthusiast Richard Charon, was called to the phone. Karen-Louise Allen, one of the local radio Jack FM team who should have attended the event, had called to say she couldn’t make it. She had accidentally swallowed a dental crown and was there a dentist in the house! Karen-Louise wasn’t registered with a dentist and Richard’s Newbury practice was too far away. However, a room full of business people skilled in networking, brought the power of Twitter to her rescue. Members were asked for referrals for an Oxford dentist who would see Karen-Louise the next day.

Richard Charon comments, “People’s reaction to Karen’s mishap is typical of the Twitter community. Everyone rallied round to help and in seconds we had the name of a possible Oxford dentist for Karen. There was a lot of laughter and good humour, but that and helping other people is what Twitter is about.”

Twitter, the online social networking phenomenon, has a strong membership in Oxfordshire and surrounding areas. The Tweet-up was the brainchild of Anthony Lloyd, owner of Fallowfields Hotel and Kevin O’Brian of Web Power . A dedicated online portal was created where Twitter members could book their places. With the viral nature of Twitter, news of the event spread quickly. The meeting was held in the Fallowfields’ marquee and, after some informal networking, the guests sat down to enjoy supper, with a choice of three ‘Twitter Pies’ on the menu.

“I’m passionate about Twitter” said Anthony Lloyd, co-organiser of the Oxfordshire Tweet-up. “This is the first Twitter get-together to be held in the county and it’s been a great success. Not everyone who attended is a Twitter member, but I don’t think it will be long before they join. It was good to see so many people who have only ever spoken on Twitter, greeting each other like old friends. It is very positive for the business community. Everyone is keen to meet up again and I think the Oxfordshire Tweet-up is set to become a regular event in the local business networking calendar.”

Note to Editors

Fallowfields is a country house hotel in Kingston Bagpuize with over 300 years of history. Once the home of the Begum Aga Khan, Fallowfields offers luxury accommodation set in 12 acres of grounds.

The hotel boasts its own kitchen garden which supplies the restaurant with pesticide-free home-grown fruit and vegetables. The hotel’s farm is home to Dexter cattle, rare-breed pigs, chickens and ducks which provide much of the meat on the restaurant’s menu.

Richard Charon is the Dental Practice Principal of Richard Charon at Newbury Smilemakers. He specialises in treating dental phobia, dental fear and dental anxiety using various Dental Sedation techniques. Richard also trains dentists in Dental Sedation in both Britain and Ireland.
For more information, please contact:
Anthony Lloyd, Fallowfields Hotel
Tel: 01865 820416
Email: anthony@fallowfields.com
Joy McCarthy, WORD-right
Tel: 01608 642845
Email joy@word-right.co.uk
and of course Richard Charon at Newbury Smilemakers

Sunday, October 11, 2009

Paddi Lund in Durham


Paddi Lund had become probably the world's best known dental practitioner. An Australian dentist with a remarkable story , he is a one-man marketing phenomenon listened to and admired by dentists and non-dentists around the world. He has written several books and many articles on his unique brand of customer-service driven, dental practice and much more than that, on a template for running a "happiness centred practice/business" . He is currently touring the UK with Chris Barrow , a dental business and personal development coach and mentor of mine and one time dental business coach, who my wife, Chris and I first worked with about 11 years ago. So next week, we will be flying up to Newcastle-on-Tyne and thence to Durham County Cricket Club to listen to Paddi Lund. A first for us. We like to think that we have taken on board many of his lessons but I know we dont' yet implement all of his ideas to the full.
I first heard about Paddi Lund roughly 19 years ago. One of the big four UK banks, of which I was a customer at the time, hosted a full day seminar on business marketing held at Reading University. The day was presented by an Australian marketing company looking to expand into the UK market.

Amongst the many fascinating anecdotes they told, of a variety of their clients who had benefitted from their marketing system, was a "mad australian dentist"- you guessed it - Paddi Lund. Paddi had done amazing things in his small town dental practice. Long before Seth Godin's deliberations in Purple Cow and The Big Moo, on becoming remarkable to succeed in business,Paddi Lund had done just that. He introduced a series of " critical non-essentials" to pamper his clients. An amazing and flamboyant coffee machine with beautiful china cups, "Dental Buns" were baked on the premises and offered in the client's lounge.

Guess what people talked about when they finished their dental visit? Painless fillings or beautiful crowns ? No, it was the customer service and totally unexpected free extras that Paddi and his small team provided.

Pretty soon he had people queuing up. He cancelled his yellow pages ads, took down signage and became exclusive, to the point of requiring people to request acceptance to his practice. He thus built a business around people who liked him, liked the service he provided, were happy to pay for it and to refer friends and relatives by word of mouth.

Well that is just a small part of his remarkable story and we look forward to bringing the best of Paddi Lund's ideas to our practice in Newbury after we have had a chance to hear him up close and personal, as it were.